Help & Support

Frequently Asked Questions

Frequently Asked Questions


Getting Started

What is PlanInsight?

PlanInsight is an Australian property data platform for surveyors, engineers and town planners. Look up any property to retrieve:

  • Title & cadastre data: lot number, plan number, land area, tenure type
  • Development applications: fetched from 252 councils in QLD, NSW, VIC, SA, ACT, and NT when you look up a property and cached for a month, with watched properties re-checked nightly
  • Underground service enquiries: BYDA enquiries lodged on your behalf
  • Government planning reports: NSW, VIC, ACT, and QLD supported
  • Land valuations: QLD, NSW, ACT and NT

How do I get access?

Start a free trial yourself: 14 days of the Team plan, no credit card. Or use the free boundary DXF tool or a one-off Site Report without an account.


Coverage & Data

What councils do you cover for DA tracking?

252 councils across QLD (26), NSW (125), VIC (13), SA (70), ACT (1), and NT (17). See the full list →

How is DA data fetched?

Fetched from each council when you look up a property. We cache results for one month so repeated lookups are fast; the property page shows the fetched-at date and you can trigger a refresh if needed. Properties you watch are re-checked every night, and you get an alert when a new application is lodged.

What property data is available in my state?

  • QLD, NSW, VIC, TAS, SA, ACT, WA, NT: property title, lot/plan, land area, tenure type
  • QLD, NSW, ACT, NT: land valuations
  • QLD, NSW, VIC, SA, ACT, and NT: development applications (council-dependent)

How accurate is the data?

We source property data directly from state government systems and council APIs. DA data is fetched from the council on lookup and cached for a month, with the fetched-at date shown on the property.


Features

What are underground service enquiries?

When you’re planning works near a property, you need to know what utility infrastructure is underground. Normally this requires manually submitting a form to Before You Dig Australia (BYDA). PlanInsight lodges a BYDA enquiry on your behalf and downloads utility response PDFs when ready. Responses are valid within BYDA’s 30-day dig window. For project-specific excavation compliance, you must lodge your own BYDA enquiry.

Do you offer email alerts?

Yes, on any plan. When a new development application is lodged on a property you’ve bookmarked, we email you and show a notification in the app.

Can I export data?

Yes. Every property has a CAD-ready DXF with the boundary, buildings, contours, watercourses and hazard overlays your state publishes, and a Site Report as a PDF. Bulk data exports and custom integrations are available on Enterprise.

What’s the task board?

A full Kanban board built into PlanInsight for managing property-related work. Tasks move through five stages: Backlog, To Do, In Progress, In Review, and Done. Each task has a title, description, priority (Low/Medium/High), due date, assignee, and labels. You can link any task directly to a property address in PlanInsight, so your team always knows which site a task relates to. The board is shared across all team members and includes search and filtering across all tasks. Available on Team, Business and Enterprise plans.

Yes, each task has a property field that links directly to a property in PlanInsight. When you open the task, you can navigate straight to that property’s title, DA data, and reports.

Can team members comment on tasks?

Yes, every task has a rich text comment thread. Bold, italic, strikethrough, and links are all supported. Use comments to log decisions, share notes, or keep relevant context attached to the work.

Do you have a property map?

Yes, every property view includes an interactive Leaflet map with the property boundary highlighted and zoomable satellite imagery.

How do I turn hazard overlays on and off on the map?

Each hazard layer has a tick box in the Hazard Overlays panel on the map, and an eye icon in the Hazard Overlays section further down the property page. Ticking one draws it over the parcel; unticking removes it. Flood layers that affect the lot are already on when the page opens, and the rest are off so the map stays readable.

Layers that do not affect the lot are still listed, greyed out, so you can see what was checked rather than guessing. Panning or zooming beyond the stored area switches that layer to the council’s live service, so it keeps drawing across the wider view.

Which hazards do you show, and where do they come from?

Flood, bushfire, landslide, coastal and acid sulfate soils, depending on what the state and council publish. Each overlay names its own source and the date it was fetched, at the bottom of the Hazard Overlays panel.

Where a council publishes its own flood study, it replaces the statewide layer for that hazard, because a council study is usually the better of the two. Hazard overlays are indicative and are not a substitute for a council flood search or a registered survey.


Pricing & Billing

What plans are available?

PlanPriceUsers
Starter$49/mo3
Team$149/mo12
Business$349/mo30

All plans include unlimited property lookups, DA tracking, underground enquiries, government reports, and in-app notifications. Site Reports are 10 a month on Starter, 100 a month on Team and unlimited on Business and Enterprise. View full pricing →

Are there usage limits?

Property lookups and DA searches are not metered. Site Reports are 10 a month on Starter, 100 a month on Team and unlimited on Business and Enterprise.

Can I cancel anytime?

Yes, cancel from your account settings, no penalties or long-term contracts.

Do you offer annual billing?

Yes. Annual is priced at 10 months, so you get 2 months free (about 17%).

What payment methods do you accept?

All major credit cards via Stripe (Visa, Mastercard, American Express).


Support

How do I contact support?

Email: hello@planinsight.com.au

Business and Enterprise customers receive priority support with a one-hour response target.


Still have questions?

Contact us and we’ll get back to you.